RETURNS OR EXCHANGES

Thank you for choosing harbrex.online! We are committed to providing you with quality products and services. If you are not satisfied with any of your purchases, we provide a clear refund policy to ensure that you have a pleasant shopping experience.

1. Refund conditions
   Application time limit: You have 14 working days from the date you receive the goods to apply for a refund.
   Product status: The goods for which you apply for a refund must be unused, in original condition, and with original packaging, labels and all accessories.
   Items not eligible for refund: The following items are not eligible for refund:
   Special customized items.
2. Refund application process
   Please log in to your account, go to the “My Orders” page, and find the order you need to apply for a refund.
   Click the “Apply for Refund” button, fill in the relevant information according to the prompts and submit the application.
   Our customer service team will contact you within 2 working days to confirm the refund.
3. Refund processing
   Once your refund application is approved, we will process the refund within 5 working days.
   The refund will be returned to the payment method used at the time of purchase, and it may take several working days to appear in your account.
4. Shipping issues
   Unless we send the wrong product or the product is defective, the shipping costs involved in the refund application will not be refunded. If the return or exchange is due to quality issues, the shipping costs will be borne by us.
5. Contact customer service
   If you have any questions or need further assistance during the refund process, please feel free to contact our customer service team:

Email: help@harbrex.online
Thank you for your understanding and support, we look forward to providing you with better service!